Our promise of prompt, personalized customer service is backed by our management teams and in-house customer service center.
About Our Customer Service Center
Each Account Manager is equipped with a support team which includes a fully staffed and trained in-house customer service center. These customer service representatives ensure everything is running smoothly and address any issues in a timely manner. These days, less than 20% of our reservations are made by telephone, but phone contact makes a lasting impression on attendees. The cornerstone of our full-service housing management is that we will have a person for your attendees to talk to.
Features of our service center include:
In-house, Orchid Events staff
Every event is assigned a dedicated toll-free number
Attendees may call to make, modify, and cancel hotel reservations
Representatives are educated on hotels, destination attractions, and all aspects of your event
Multi-lingual Customer Service Representatives are available
