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Our promise of prompt, personalized customer service is backed by our management teams and in-house customer service center.


About Our Customer Service Center

Each Account Manager is equipped with a support team which includes a fully staffed and trained in-house customer service center. These customer service representatives ensure everything is running smoothly and address any issues in a timely manner.  These days, less than 20% of our reservations are made by telephone, but phone contact makes a lasting impression on attendees. The cornerstone of our full-service housing management is that we will have a person for your attendees to talk to. 


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Features of our service center include:

  • In-house, Orchid Events staff
  • Every event is assigned a dedicated toll-free number
  • Attendees may call to make, modify, and cancel hotel reservations 
  • Representatives are educated on hotels, destination attractions, and all aspects of your event
  • Multi-lingual Customer Service Representatives are available
  • Fast solutions to email inquiries


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