Orchid Event Solutions - News Room

FOR IMMEDIATE RELEASE

Salt Lake City, Utah - Press Release

The 2014 dōTERRA Aspire Conference held at the Salt Palace Convention Center September 17-20, represented the largest attendance of any single-company corporate event in Salt Palace history, and one of the largest registration events handled by Orchid Event Solutions. 

Approximately 20,000 people registered for the event in the Orchid registration system.  dōTERRA attendees were so eager that 12,000 checked in a day before the general session, with Orchid’s system processing up to 2,000 attendees an hour with an average wait time of 4 minutes that day.  Thanks to great planning by the dōTERRA events team and their forward-looking use of registration technology, it was a huge success.

Another measure of this year’s success was the enthusiastic response to the pre-registration offering for next year’s event.  dōTERRA offers attendees special pricing for a limited time on next year’s event registration to generate excitement and encourage attendance.  Pre-registration for dōTERRA’s 2015 event was opened on the last day of this year’s event using Orchid’s self-registration kiosks in addition to online.  Initial pre-registration totals are already more than half of the total attendance for 2014. 

The collaborative relationship over the past five years between dōTERRA and Orchid insured that industry best practices for event registration were used to maximum advantage.  “dōTERRA has been a driver of innovation in event registration, streamlining the attendee registration experience, both online and on-site.  It has been exciting to work with such a progressive company that wants to take full advantage of what Orchid technology has to offer,” said Amy McMinn, CIO, Orchid.

About Orchid Event Solutions

Orchid provides full service online event registration and housing solutions to over 200 events annually.  Orchid offers customized web/mobile multilingual registration services, software, and on-site support.  Staffed with an in-house customer service center, Orchid leverages Passkey’s® hotel reservation system to provide web/mobile booking sites and specializes in sub-block exhibitor management. For more information, visit www.OrchidEventSolutions.com.

Position Title: Call Center Agent, Bilingual Spanish/English Preferred
FLSA: Part-Time, Non Exempt
Position Available:  ASAP
Shift:  20-25 hours per week, Monday - Friday, afternoons preferred
Pay:  $10 per hour

Orchid Event Solutions (OES) is seeking candidates to work a flexible part-time schedule in our in-bound call center, based in our Salt Lake City Office.  OES is a full service provider of online event registration services, on-site registration support and convention housing management for a variety of events and conventions. 

Primary Responsibilities:
Agent is responsible for answering inbound telephone calls from guests, to assist them with making and modifying hotel reservations and conference registrations and providing excellent customer service.  Agent will also process written requests for hotel reservations and conference registrations. 

• Must be able to work effectively with the public and possess excellent oral communication skills
• Inbound call center and/or hotel experience highly preferred
• Strong working knowledge of basic computer applications, including Microsoft Excel and the ability to learn new programs
• Bilingual candidates preferred with ability to fluently speak, read and write both Spanish and English
• Great organization skills and ability to adapt in a fast-paced work environment

Submit resume to:

Orchid Event Solutions / Human Resources at jobs@orchideventsolutions.com 

Application Deadline: 
Position opened until filled.
Final candidates will be subject to a background and reference check.  E/O/E.

Salt Lake City, UT - Press Release

Orchid Event Solutions (OES) has been awarded a multi-year agreement to be the official convention housing service provider for SAE International for over 10 technology events annually through 2016.  Combined these meetings represent over 10,000 hotel room nights booked and over $1.7 million dollars in hotel room night revenue for the destination hoteliers annually.

World Congress is SAE International's largest event and is attended by more than 9,000 Engineers, Industry Executives, Academics, Government & Military Officials and Consultants, as well as 150 Exhibitors from 45 countries.

"Orchid's use, understanding and implementation of Passkey's GroupMAX ME systems and features have streamlined a custom convention housing process which aids in maximizing our contracted room blocks.  Orchid provides SAE International a custom web site, eMarketing services and dashboard reporting.  Orchid's convention housing room block management combined with providing our attendees' excellent customer service and continuity year after year is why we are pleased to extend our partnership through 2016."
Cindy Cavanaugh
Event Buyer, SAE International

"Orchid is dedicated to being a valued partner.  We have had the pleasure of being the official convention housing service provider to SAE since 2004.  This stands as a testament to our commitment to providing the highest level of customer service to our clients and their attendees."
Tina Stark
Director of Sales, Orchid Event Solutions

SAE International:
SAE International is a global association of more than 133,000 engineers and related technical experts in the aerospace, automotive and commercial-vehicle industries. SAE International's core competencies are life-long learning and voluntary consensus standards development. SAE International's charitable arm is the SAE Foundation, which supports many programs, including A World In Motion® and the Collegiate Design Series™.

Orchid Event Solutions books 108 room nights outside of the original contracted block with GroupMAX’s wait list feature for American Chemical Society 243rd National Meeting & Expo

As the official convention housing service provider for the American Chemical Society’s National event, Orchid Event Solutions sought to fulfill the event’s contracted room block, while offering protection from hotel attrition clauses and providing a more efficient way to handle fax, mail and phone requests for hotel reservations.  Historically managing attendee reservation requests for sold out nights or room types was a very manual process and did not provide the best experience for attendees.

TECHNOLOGY SOLUTION - Enable Passkey GroupMAX Wait List Feature

• Increased room block pickup by accommodating event date and shoulder night requests
• Reduced attendee request call volume with automated wait list night fulfillment

In the interest of preventing attendees from being turned away from the block, Orchid Event Solutions enabled GroupMAX ME’s wait list feature, addressing limited inventory availability concerns. When booking through the dedicated reservation website, attendees were able to enter their desired check-in/out dates and request to reserve room nights, even if no inventory was available that matched their preferred stay dates.

As nights were added to the wait list, Orchid Event Solutions automatically fulfilled requests as inventory became available. Shifting these requests online significantly improved block pickup and dramatically reduced time spent managing telephone requests.

Once a wait list night was accommodated, attendees instantly received a customized acknowledgement to inform them their request was successfully fulfilled.

“Implementing and managing the Wait List feature not only increased our contracted room block pickup, it also provided our attendees a much better booking experience. This represents just one of the ways Orchid Event Solutions continues to expand their services to maximize our room blocks and provide personalized service to our attendees.”
Nancy Todd
Manager, Conference Management and Vendor Relations

RESULTS

• 108 unplanned room nights picked up
• 85% of reservations booked online

 Orchid Event Solutions Deployed GroupMAX ME in 2007

 About Orchid Event Solutions, LLC (OES), Provides customized web/mobile multilingual online event registration forms,  secure payment processing, exhibitor registration and complimentary booth personnel allocation, on-site technical and registration staffing support, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval.

One of the nation’s leading convention housing services companies, OES focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, OES provides event specific web/mobile booking sites, extensive sub block and exhibitor management, in-house customer call center and on-site attendee support.  OES is the official Convention Housing Service Provider for Visit Salt Lake, Utah Valley Convention & Visitors Bureau and the Palm Springs Convention & Visitors Authority.

Salt Lake City, UT - Orchid Event Solutions a full service provider of online and on-site event registration services, software and convention housing services for association, trade show, direct selling and government events expands its software development team with the addition of Tim McPhie.

McPhie brings over 20 years of software development and database design experience to Orchid.  McPhie’s recent experience has been large enterprise projects with the Department of Defense, OSHA Technical Center and Hexcel Corporation.  McPhie will be added to Orchid’s new product development team.   

About Orchid Event Solutions, LLC (OES), Provides customized web/mobile multilingual online event registration forms,  secure payment processing, exhibitor registration and complimentary booth personnel allocation, on-site technical and registration staffing support, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval.

One of the nation’s leading convention housing services companies, OES focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, OES provides event specific web/mobile booking sites, extensive sub block and exhibitor management, in-house customer call center and on-site attendee support.  OES is the official Convention Housing Service Provider for Visit Salt Lake, Utah Valley Convention & Visitors Bureau and the Palm Springs Convention & Visitors Authority.

To learn more, visit www.orchideventsolutions.com. 

Salt Lake City, UT - Orchid Event Solutions a full service provider of online and on-site event registration services, software and convention housing services for association, tradeshow, direct selling and government events expand its software development team with the addition of John Visser.

Visser is being added to the Orchid software development team to fill the position Project Manager.  Visser brings years of software development project management experience to Orchid, recently acting as the Project Manager for Overstock.com overseeing their Everging Business development team.  John will be responsible for overseeing new product development as well as all client production online registration releases.

About Orchid Event Solutions, LLC (OES)
OES Provides customized web/mobile multilingual and multicurrency  online event registration forms,  secure payment processing, exhibitor registration and complimentary booth personnel allocation, on-site technical and registration staffing support, name badge and ticket production, attendance tracking, CEU management and certification, computer and printer rental and lead retrieval.

One of the nation’s leading convention housing services companies  OES focus is to assist event organizers in maximizing their hotel room blocks and minimizing any risk of attrition.  Utilizing the leading hotel booking and management technology, GroupMAX ME by Passkey, OES provides event specific web/mobile booking sites, extensive hotel sub block and exhibitor management, in-house customer call center and on-site attendee support.  OES is the official Convention Housing Service Provider for Visit Salt Lake, Utah Valley Convention & Visitors Bureau and the Palm Springs Convention & Visitors Authority.

To learn more, visit www.orchideventsolutions.com.